Gardeners Hackney Accessibility Statement

We at Gardeners Hackney are committed to ensuring that our services and online materials are accessible to everyone. This accessibility statement explains how our gardeners in Hackney approach inclusive design, the standards we follow, and how we support people who rely on assistive technologies. We recognise the importance of clear, navigable content for customers seeking garden maintenance Hackney services and for the wider Hackney gardening community.

Our goal is to meet the WCAG 2.1 AA standard where possible. We continually review our pages, printed materials, and service interactions to improve accessibility, focusing on readability, contrast, and structured content so that screen readers and people using keyboard navigation can access the information they need.

Accessibility features for our Hackney gardeners include regular audits and practical adjustments. We use semantic HTML, logical heading order, descriptive link text, and accessible forms. We also provide alternatives to non-text content, and our team takes steps to ensure that signage, schedules, and onsite communications consider the needs of people with visual, cognitive, and mobility impairments.

To support screen-reader users we implement ARIA roles and labels where necessary, and we test content with common screen readers. Screen-reader support is a key focus for our online pages and client-facing documents to ensure that anyone searching for Hackney gardening support can get clear information about services and accessibility practices.

We aim for robust keyboard navigation so people who rely on keyboards or alternative input devices can fully interact with our online booking info and informational pages. Keyboard focus is visible and predictable; interactive controls are reachable via tab order and include meaningful focus states.

Our teams receive guidance on inclusive onsite practices. When delivering garden maintenance in Hackney we consider pathways, surfaces, and access points so customers with limited mobility can safely use their outdoor spaces. We also prioritise clear communication methods and use plain language in our materials.

The main accessibility commitments from Gardeners, Hackney include:

• WCAG 2.1 AA compliance targets across our digital content and customer-facing documents.
• Screen-reader support and regular compatibility testing.
• Full keyboard navigation and accessible interactive controls.
• Ongoing monitoring and updates to maintain and improve accessibility.

We use both automated tools and human evaluation to check how accessible our materials are. When possible, we involve people with lived experience of disability in testing to ensure improvements are practical and effective for a range of needs relating to garden care and maintenance in Hackney.

If you find an accessibility issue or need information provided in an alternative format, please contact our accessibility team to request assistance. We do not publish direct contact details in this statement, but we provide multiple channels through our organisation for reasonable adjustments and accessible communication. We aim to acknowledge requests promptly and resolve or provide a suitable alternative within a reasonable timeframe.

Examples of alternative formats we can offer include large print, easy-read documents, and audio summaries for key service information. For onsite work, we can discuss adjustments such as accessible arrival arrangements and communication preferences to make visits comfortable and effective.

We value continuous improvement. If you have suggestions about how Gardeners Hackney can make our services more accessible, please reach out through the organisation’s communication channels. We review accessibility issues and update this statement and our practices regularly to reflect new guidance, technology, and community needs.

Accessibility review and updates

Our accessibility practices are reviewed periodically. We document changes and, where relevant, provide timelines for implementing improvements. Garden maintenance Hackney operations and our web content will continue to be adjusted to meet evolving accessibility standards and the expectations of our customers and community.

Limitations and alternatives: Where full WCAG 2.1 AA compliance is not immediately possible, we provide clear alternatives and timelines for remediation. We explain any known limitations and the steps we are taking to address them.

Statement update: This accessibility statement will be updated as our services and technology evolve. For questions about this policy or to request an accessible version of these materials, please contact our accessibility team through the appropriate organisational channels.